Return Policy Page
Refund Policy
- In case suppliers can't deliver product by 72 hours from payment verification while pre-payment order via bKash, Nagad or debit/credit card payment, order will be automatically canceled and refund process will start.
- Then paid amount will be refunded only via the same channel/method of payment within maximum 15-21 working days.
- bKash and Nagad refund can be delayed due to strike/hartal/lockdown/recharge point open.
- It may take time for card refund as per the required duration of card issuer bank and gateway partner.
- Customer can change his/her order during the timeframe of the refund process.
- Delivery charge will be applicable for the return of product.
Replace Policy
- Please check your products in front of riders or courier service agents.
- Product will be replaced if it has any defect by its manufacturer.
- Customer needs to inform us within 24 hours from the date of delivery*.
- Products must be with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Replacement for products is subject to inspection and checking by Matjar team.
- Replacement cannot be possible if the product is burnt, damaged by short circuit, damaged due to neglect, improper usage, product missing or broken by the customer.
- Wear and products of clearance sale cannot be replaced.
Matjar Bangladesh is an online retail and wholesale store.
Contact Info
- Address: House: 730/2 (1st Floor), Bashundhara Lane, West Kazipara, Mirpur, Dhaka-1216, Bangladesh
- Phone: +8801575480775
- Email: info@matjarbd.com
